Eduardo G. Castañón

Experience

• 2024 - Present

  Senior Data Specialist @ Marsh McLennan

  Mexico City, Mexico - Hybrid

  Summary:

  • Automation-driven process optimization and digital transformation initiatives at the Oficina de Transformación México, delivering streamlined workflows across diverse departments that resulted in cumulative savings of 235+ manual work hours.

  Responsibilities:

  • Designed and deployed automated solutions using Python, VBA, and Power Automate, reducing manual tasks and accelerating key internal operations
  • Conducted end-to-end business process mapping, including the design and documentation of standard operating procedures (SOPs) to ensure effective operation, maintenance, and continuous improvement of automated workflows aligned with strategic goals
  • Partnered with cross-functional teams to integrate intelligent automation tools, fostering a culture of innovation and operational agility
  • Acted as an internal AI enablement lead within the LenAI Community, training employees on practical AI adoption, including prompt engineering, automation best practices, and tool integration

  Achievements:

  • Successfully optimized business processes across multiple departments, achieving 235+ hours of manual work reduction
  • Established comprehensive SOPs and documentation framework for automated workflows
  • Led AI training initiatives that enhanced organizational capability in automation and AI adoption

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  • Python
  • VBA
  • Power Automate
  • Process Optimization
  • AI Training
  • Business Process Mapping
  • Cross-functional Collaboration
• 2019 - 2024

  Data Analyst @ GO4IT

  Mexico City, Mexico - Hybrid

  Summary:

  • Developed and deployed intelligent chatbot solutions using Python and Telegram, integrating external APIs to automate lead generation and manage large-scale data operations. Contributed to critical public health initiatives during COVID-19 response.

  Responsibilities:

  • Developed and deployed a real estate chatbot using Python and Telegram, integrating external APIs (BrainBow) to automate lead generation through intelligent dialogue flows
  • Contributed to the development of 'Chat de la Salud', a public health chatbot used during the COVID-19 response in Yucatán, managing large-scale data intake and triage operations
  • Analyzed and processed large datasets to extract actionable insights and support business decision-making
  • Designed and implemented data collection systems, ensuring data quality and integrity across multiple sources
  • Created automated reporting dashboards and data visualization tools to communicate findings to stakeholders
  • Collaborated with cross-functional teams to identify data requirements and develop analytical solutions
  • Maintained and optimized database systems for efficient data storage and retrieval

  Achievements:

  • Successfully deployed chatbot solutions that automated lead generation processes and improved customer engagement
  • Contributed to critical public health infrastructure during COVID-19 pandemic, supporting triage operations in Yucatán
  • Developed data analysis frameworks that improved business insights and decision-making processes

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  • Python
  • Telegram API
  • Data Analysis
  • Chatbot Development
  • API Integration
  • Data Visualization
  • Database Management
  • SQL
  • Git